Terms of service
Last Updated: [October 12, 2026]
Welcome to YOUR MOON STORE.
These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services. Throughout these Terms, “we,” “us,” and “our” refer to YOUR MOON STORE.
By visiting our website, submitting an order, or otherwise using our services, you agree to these Terms.
If you do not agree to these Terms, please do not use our website or place an order.
1. Eligibility and Acceptable Use
You may use our website only for lawful purposes.
By placing an order, you confirm that you have the legal capacity to enter into the transaction or are acting with appropriate authorization.
You agree to provide accurate, complete, and current information when placing an order.
You must not use our website for fraudulent, unlawful, abusive, misleading, or unauthorized purposes, interfere with website security or operation, or infringe the rights of others.
2. Our Products
YOUR MOON STORE specializes in bedding and home textile products.
We make reasonable efforts to ensure that product descriptions, photographs, materials, dimensions, weights, colors, care instructions, and other product information are accurate.
However, minor variations may occur.
Products made with natural materials such as wool and cotton may naturally vary slightly in fiber appearance, texture, shade, loft, softness, or other characteristics. These normal variations do not necessarily indicate a product defect.
Compressed or vacuum-packed bedding may require a reasonable period after opening to recover its normal shape and loft.
Product colors may also appear slightly different depending on your device, screen settings, and lighting conditions.
3. Product Availability
Product availability may change without prior notice.
We may discontinue products, update product options, or limit quantities when reasonably necessary.
Adding an item to your shopping cart does not reserve inventory or guarantee availability.
4. Orders and Order Acceptance
Submitting an order constitutes an offer to purchase and is subject to our acceptance.
After an order is submitted, we may verify payment, inventory, delivery information, or other details relevant to processing the order.
We may refuse or cancel an order for legitimate reasons, including suspected fraud, payment failure, inventory errors, obvious pricing errors, technical problems, delivery restrictions, or materially inaccurate order information.
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. Prices, Taxes, and Payment
Prices are displayed in the currency shown on our website at the time of purchase, subject to correction of genuine errors.
Applicable taxes or other required charges will be calculated, displayed, or otherwise handled in accordance with applicable law.
You represent that the payment method used for your order is valid and that you are authorized to use it.
Payment processing may be provided by third-party payment service providers.
6. Fulfillment and Delivery
We may use third-party fulfillment providers, warehouses, carriers, and logistics services to process and deliver customer orders.
As a result, your order may be prepared or shipped from a fulfillment location operated by a third-party service provider.
Unless otherwise clearly stated during checkout, standard shipping is provided at no separately stated charge.
Estimated processing and delivery times may be displayed on our website, product pages, checkout, order confirmation, or shipping confirmation.
Unless expressly stated otherwise, processing and delivery dates are estimates and are not guaranteed.
Carrier operations, weather, holidays, address issues, unusually high order volume, fulfillment delays, or other circumstances outside our reasonable control may affect delivery.
Customers are responsible for providing a complete and accurate delivery address. If you discover an error after placing an order, please contact us as soon as possible.
Once an order has entered fulfillment or has shipped, we may not be able to change or cancel it.
If a significant delivery issue affects your order, please contact us so we can review the circumstances and provide appropriate assistance.
7. Returns and Refunds
Returns, refunds, replacements, and other remedies relating to purchases from YOUR MOON STORE are governed by our Return & Refund Policy.
If you are dissatisfied with an order or experience a problem with a product, please contact us at shoppanlk@outlook.com before attempting to return the item.
Our Return & Refund Policy forms part of these Terms and should be reviewed before placing an order.
Nothing in these Terms or our Return & Refund Policy limits any consumer rights or remedies that cannot lawfully be excluded.
8. Damaged, Missing, or Delivery-Issue Orders
Please inspect your order after delivery.
If your order arrives damaged, appears to be missing items, contains an incorrect product, or is marked as delivered but cannot reasonably be located, please contact us as soon as reasonably possible.
We may request reasonable information necessary to review the issue.
We will consider the available order and delivery information and provide an appropriate solution based on the circumstances and applicable law.
9. Product Care and Use
Customers should follow the care, washing, drying, cleaning, storage, and use instructions provided with the product or displayed on the relevant product page.
Natural textile materials may be damaged when care instructions are not followed.
Damage resulting from use or care inconsistent with the provided instructions may not constitute a product defect.
Nothing in this section limits any rights relating to products that were defective, damaged, incorrect, or otherwise non-conforming when delivered.
10. Website and Product Information
We make reasonable efforts to keep our website and product information accurate and current.
Occasionally, product descriptions, prices, availability, images, specifications, or other content may contain errors, omissions, or outdated information.
We may correct genuine errors and update information when reasonably necessary.
If a correction materially affects an existing order, we will handle the matter fairly and in accordance with applicable law.
11. Intellectual Property
Unless otherwise stated, original content on our website, including text, photographs, graphics, product presentations, logos, branding, design elements, and other materials, is owned by, licensed to, or lawfully used by YOUR MOON STORE or the applicable rights holder.
Except where permitted by law, you may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected content without authorization.
12. Customer Content and Feedback
If you voluntarily submit a review, photograph, comment, suggestion, feedback, or other content, you confirm that you have the right to provide it.
You must not submit content that is unlawful, misleading, abusive, infringing, malicious, or otherwise violates the rights of others.
Any use of customer-submitted content for promotional or commercial purposes will be subject to applicable permissions and law.
13. Third-Party Services
Our online store may rely on third-party providers for ecommerce technology, payment processing, fraud prevention, fulfillment, warehousing, shipping, analytics, and other business functions.
Our online store uses Shopify ecommerce technology.
Third-party providers may process certain information or perform certain services on our behalf in accordance with their applicable terms, policies, and legal obligations.
The use of third-party providers does not remove responsibilities that applicable law places on us as the seller.
14. Third-Party Links
Our website may contain links to websites, platforms, or services operated independently by third parties.
We do not control those independent third-party services and are not responsible for their separate content, policies, security, or practices, except where applicable law provides otherwise.
We encourage you to review the terms and privacy practices of third-party services before using them.
15. Prohibited Activities
You may not use our website to:
· violate applicable laws or regulations;
· commit or facilitate fraud;
· distribute malicious software or harmful code;
· interfere with website security or operation;
· unlawfully collect personal information;
· infringe intellectual property or other legal rights;
· impersonate another person or entity; or
· engage in abusive, misleading, or deceptive conduct.
16. Privacy
Our collection and handling of personal information are governed by our Privacy Policy.
The Privacy Policy explains how personal information may be collected, used, disclosed, retained, and otherwise processed when you interact with our store.
By using our services, you acknowledge that personal information will be handled in accordance with that policy and applicable law.
17. Availability of Online Services
We make reasonable efforts to keep our website and online services available and functioning properly.
However, we cannot guarantee that our website will always operate without interruption, delay, technical error, maintenance, or temporary unavailability.
We may modify, suspend, or discontinue website features where reasonably necessary.
Nothing in this section limits obligations that cannot lawfully be excluded.
18. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable or that do not result from our breach of a non-excludable legal obligation.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Nothing in these Terms removes any mandatory consumer remedy, statutory warranty, or other protection available under applicable law.
19. Responsibility for Misuse
To the extent permitted by applicable law, you may be responsible for losses or claims reasonably arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
Nothing in this section imposes liability beyond what is permitted by applicable law.
20. Suspension or Termination
We may restrict, suspend, or terminate access to our website where reasonably necessary because of serious misuse, fraud, unlawful activity, security concerns, or material violation of these Terms.
Any suspension or termination does not affect rights or obligations that arose before the effective date of that action.
21. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the maximum extent permitted by law.
The remaining provisions will continue in effect.
22. Entire Agreement
These Terms, together with our Return & Refund Policy, Privacy Policy, and any terms or information expressly presented during checkout, constitute the agreement governing your use of our online store and purchases made through it.
If a specific policy applies to a particular matter, that policy should be read together with these Terms.
23. Applicable Law
These Terms and purchases made through YOUR MOON STORE are subject to the laws and regulations applicable to the relevant transaction.
Nothing in these Terms is intended to exclude, restrict, or waive any mandatory rights or protections available to consumers under applicable law.
24. Changes to These Terms
We may revise these Terms from time to time to reflect changes to our products, services, business practices, technology, or applicable legal requirements.
The current version will be published on this website and will display the latest update date.
Changes will not retroactively remove rights that have already arisen where applicable law does not permit such changes.
25. Contact Us
If you have questions, concerns, complaints, or need assistance with an order, please contact us at:
YOUR MOON STORE
Email: shoppanlk@outlook.com